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Connect with the needs of the people and improve the service level (Build a moderately prosperous society in an all-round way “100 cities, thousands of counties and thousands of villages research trip”)

by YCPress

“There is something! At the gate of the property building of No. 1 Community in the park, there were only a dozen people just now. Within a few minutes, more than 80 people have gathered. Wang Shan, deputy secretary of the Party Working Committee of Xinyuan Street, Kuancheng District, Changchun City, Jilin Province, found problems on the screen of the Street Comprehensive Information Command Center.

I rushed to the scene to find out that it turned out that there was a fault in the community water well. The property company repeatedly broke the appointment and failed to repair it within the agreed time. The more and more residents of the community gathered, they wanted to find the property to “come for an explanation”. Wang Shan immediately contacted the relevant departments.

Under the coordination of the street, within half an hour, the matter came to an end: the property company apologized to the residents’ representatives and contacted the water department to hurry up for emergency repairs. On the same day, the community came to water.

Kuancheng District is located on the northern edge of the city. The old scattered communities are concentrated, with poor foundation and difficult management. Kuancheng District has actively promoted grassroots governance innovation in recent years. In 2018, Kuancheng District established an urban comprehensive management service center. With the help of the Internet of Things, big data and AI intelligent application technology, it built a smart urban governance platform and created a “smart urban management” that can be shared by 19 functional departments and 10th Street and 1 town in the whole region. In the process of joint construction, co-governance and sharing, the people’s sense of gain, happiness and security are constantly enhanced.

Leading by party building, open up the “last meter” of serving the masses

“In the past, I was confused when I went out, but now I don’t worry!” In the Changshan Garden Community in Kuancheng District, Sun Jichun, a resident, showed the reporter the QR code he wore on his chest. This is the exclusive anti-stray QR code equipped by Changshan Garden Community for people over 60 years old: open the mobile phone to scan, and the name, home address, past medical history and other information are presented in front of you. The community has also set up a full-time elderly service team to create a “ten-minute service circle for the elderly”. Sun Jichun’s wife and old party member Liu Fengxia took the initiative to ensure the health supervision of seven elderly people living alone.

How to solve the problem of congenital shortage of infrastructure in old scattered communities?” First of all, we must give full play to the role of grassroots party building. Wu Yaqin, Secretary of the Party Committee of Changshan Garden Community, believes that this is the “ox nose” of grassroots governance.

Changshan Garden Community has built the grassroots organization of the party in the building, established 10 building party branches, set up 14 unit party groups, and built a party building work system of “community party committee-building party branch-unit party group-party member family household”.

“Relying on the party organization, we have selected grid leaders, building leaders and unit leaders among community workers and residents, and set up 14 volunteer service teams with party members as the backbone to provide all-round services for residents.” Wu Yaqin said.

Since the beginning of this year, on the basis of promoting the experience of Changshan Garden Community, Kuancheng District has re-divided 578 grids, and set up a “three long” team of more than 17,000 grid leaders, building lengths and unit leaders. Party building leaders and “three long” linkage have solved the problem of serving the masses.

Mechanism innovation to solve contradictions at the grassroots level

In the Friendship Garden Community of Yixin Street, Kaixuan Street, Kuancheng District, a red-topped pavilion is particularly prominent. This is not only a place for the masses to relax and cool down in the community, but also a “people’s talk point”. Hu Diancai, secretary of the Party branch of the community, said that this “people’s point of affairs” is also a conflict mediation studio, led by the party branch, with the participation of the industry committee, owners, lawyers and police, specially to solve various disputes of residents.

Since 2011, Kuancheng District has established a total of 464 “people’s talking points”. All kinds of contradictions and problems related to the production and life of the masses can be reasonable at the “people’s point of things”, obtain convenient and accurate public legal services, resolve contradictions in the embryonic state, and solve problems at the grassroots level.

In the past three years, Kuancheng District has collected and mediated more than 1,700 contradictions and disputes through “people’s talk about things”, held more than 100 publicity activities on the rule of law, and answered more than 300 legal consultations.

Kuancheng District guides residents to actively participate in grassroots governance and improve residents’ autonomy. Friendship Garden Community, like most old communities in Kuancheng District, has no property company management. Initiated by Hu Diancai and other old party members, the community set up an industry committee with the party branch as the core to implement “self-service property”.

“Everybody’s affairs are discussed and done. Each household charges 360 yuan for property fees and 120 yuan for parking fees every year, and each expenditure will be announced. Hu Diancai told the reporter.

Smart urban management, improve the modernization level of grassroots governance

In a 400-square-meter house on Xinyuan Street, an LED screen 4 meters long and 2 meters wide is switching the screen in real time. Zhai Yue, a street worker, stared at the screen, skillfully controlled the computer, and recorded from time to time.” This is the comprehensive information command center of our street. Don’t underestimate this screen. You can see all the pictures of 13 communities and 20 parks on the street. Zhai Yue said.

Wang Shan mediated the water cut-down accident in the community, which was the first problem found on this screen.

Today, this screen is also connected with “street patrol treasure” patrol vehicles, drones and other equipment, which basically achieves full-time global “intelligent connection coverage” in the jurisdiction, and realizes the closed-loop management of “finding problems-dispatching tasks-attending solutions-supervising and inspecting-information feedback”.

Xinyuan Street is a vivid footnote to the construction of “smart urban management” in Kuancheng District. Since the establishment of the Urban Comprehensive Management Service Center in 2018, Kuancheng District has collected and accepted more than 171,000 cases, with a completion rate of 84.07%.

“The more detailed and subtle the grassroots governance is, the more comfortable the people will live. We should use pragmatic style and more refined measures to meet the needs of the people and answer the questions of the times. Li Yushu, Secretary of the Kuancheng District Party Committee, said.